Troubleshooting
When to use the Debug & Return option?
The Debug & Referral option can be useful in the event of a problem on a inventory, regarding photos or information that would not be transcribed by our server, or a problem arose during synchronization. However, the Debug & Referral option is not a ...
I no longer find my exit inventory in the app
You have created an inventory status with STARTLOC and you do not find it? Never install your device app because if you have not completed your sync, all your unsynchronized data would eventually be lost. Be aware that nothing is lost on STARTLOC® ...
I no longer find my entry inventory into the app
You have created an inventory of entry with STARTLOC and you do not find it? Never install your device app because if you have not completed your sync, all your unsynchronized data would eventually be lost Be aware that nothing is lost on STARTLOC ...
The application crash itself
Do you use the STARTLOC app on a tablet or PC and the app closes or crashes on its own while you use it? We no longer provide support on versions below Android 10 (Google), IOS 13 (Apple Ipad) and Windows 10, nor on Windows NT, Windows XP, Windows ...
I have an error message when I use the app
Do you use the STARTLOC app on a tablet or PC and you encounter an error message in the app? We no longer provide support on versions below Android 10 (Google), IOS 13 (Apple Ipad) and Windows 10, nor on Windows NT, Windows XP, Windows Vista, Windows ...
My logo does not affect my inventory
You've never put your logo in the app or you did it but despite that, your logo doesn't work? First of all, we invite you to read or read our user guide that evokes the installation procedure of your own logo. If you have properly installed your logo ...
I have an error message on Startloc
Using the STARTLOC app on a tablet or mobile and the app shows you an error message while you use it? We no longer provide support on versions below Android 10 (Google), IOS 13 (Apple Ipad). First, check that you are using the latest version of ...
I can't make an inventory of entry from an exit
Do you want to take an inventory of entry from a state of exit that you had made with STARTLOC, but are you experiencing difficulties? Check if you find the status of the exit location you made with STARTLOC by going to the tab "Output", search with ...
I can't connect to the app
Trying to log in to STARTLOC with your usual login and password, however you can't do it after several trials? CONNECTED TO WIFI DO NOT SIGNIFED to INTERNET 1. Connection to the internet Verify if you have an internet connection that works on this ...
I can't make an inventory of exit from an entrance
Do you want to take an inventory of exit from a state of entry that you had made with STARTLOC but are you experiencing difficulties? Verify if you find the status of entry locations you made with STARTLOC by going to the " tabTrees", search with the ...
Synchronization of elements does not change
You tried to synchronize but the number of pending items does not decrease? Never install the application of your tablet and/or PC because if you have not completed your sync, all your unsynchronized data would be permanently lost. 1. Steps to follow ...
My inventory is incomplete
You received your inventory by email and it seems incomplete to you? Never install your device app because if you have not completed your sync, all your unsynchronized data would eventually be lost. If you have received your inventory in an ...
I do not receive my inventory by Email
You have completed your inventory and have used the "send by email" function, but you or your customer do not receive your inventory? Never install your device app because if you have not completed your sync, all your unsynchronized data would ...