I have an error message on Startloc

I have an error message on Startloc

Using the STARTLOC app on a tablet or mobile and the app shows you an error message while you use it?

We no longer provide support on versions below Android 10 (Google), IOS 13 (Apple Ipad).

  1. First, check that you are using the latest version of Startloc, because it may correct your problem, for this, open the Startloc app, go to MY ACCOUNT and then raise the version number (located at the top right next to the logo) you will need it if you must open a ticket (at the bottom of this article), then:
    1. If you are on an Ipad, go from your Ipad on the APPSTORE, look for "Startloc":
      1. If you see the button "update" Click on it, this will update your iPad with the latest version of Startloc
      2. If you button "open", this means that you have on the latest version of Startloc, move on to the next step
    2. If you are on an Android tablet, go from your tablet to the GooglePlay Store, look for "Starloc":
      1. If you see the button "update" Click on it, this will update your iPad with the latest version of Startloc
      2. If you button "open", this means that you have on the latest version of Startloc, move on to the next step
  2. Do some basic checks that unblock the situation in 2/3 cases:
      1. Manually close all open applications (including STARTLOC)
      2. Turn off wifi
      3. Completely turn off the tablet (or do a reset if you know how to do it)
      4. Turn on the tablet
      5. Reactivate the wifi
      6. Restart the STARTLOC application
      7. Verify if the message still appears, if so proceed to the next step.
  3. Verify the history of your operating system and equipment by:
    1. On IPAD:
      1. Verify the age:Go to "Settings", then "General", then "Information", the Software Version must be greater or equal to 13. otherwise in "General", click "Software Update" and update your tablet to upgrade to a minimum version 13.. If you can't do it then your Ipad is too old for us to help you. Apple regularly updates and we are forced to adapt by evolving our computer code. We invite you to change equipment for a more recent
      2. Check the available memory:Go to "Settings", then "General", then "information", the "Available" line must be greater than 1 GB. If this number is lower (or expressed in Mega Bytes) delete photos and/or applications from your Ipad to save a lot of space (it's about swimming). If you can't do it then your Ipad is too old for us to help you. We invite you to change equipment for a more recent one.
    2. On Android:
      1. Verify the age:Go to "Application", then click on "Settings", and finally on "about" the tablet, you will then see the version of android you have, it must be higher or equal to 10, otherwise, always in "about" the tablet, click on "Software Update" and put your up-to-date tablet to upgrade to 10. If you can't do it then your Android tablet is too old for us to help you. Android (Google) regularly updates and we are forced to adapt to them by evolving our computer code. We invite you to change equipment for a more recent one.
      2. Check the available memory:Go to "Application", then click on "Pepheric", and finally on "storage", the available space must be greater than 1 GB. If this number is lower (or expressed in Mega Bytes) delete photos and/or applications from your tablet to save a lot of space (it's about swimming). If you can't do this then your tablet is too old for us to help you. We invite you to change equipment for a more recent one.
  4. You have checked everything, do you have at least an Ipad version 13, an android tablet version 10? We then invite you to take a screen capture when the application crashes because you certainly need to have an error message that appears (if you don't know how to do it, take your photo screen close enough for us to read the error message)
  5. Right at the bottom of this article, click on the "send a ticket" button, specify your problem and do not forget to attach the screenshots, our technicians will not fail to come back quickly to you.


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