I do not receive my inventory by Email

I do not receive my inventory by Email

You have completed your inventory and have used the "send by email" function, but you or your customer do not receive your inventory?

Never install your device app because if you have not completed your sync, all your unsynchronized data would eventually be lost.

Here are all the steps to follow scrupulously scrupulously to help you receive it:

1. If you do not receive your inventory immediately, wait at least 1 hour to worry, a delay may be required if you have made a lot of photos and your internet connection is average or if your email provider takes time to send you the email in your mailbox.

2. In order not to get stuck, be aware that you have the opportunity to recover your state of play by clicking on it to open the action menu, then clicking "download". This allows you to recover the PDF of your state of play until you can solve your concern.

3. Verify that your inventory is not in draft mode:
  1. If the icon is black or coloured, proceed to the next step.
  2. If your state of play is grey, change your state of affairs because it has been poorly recorded, complete it and validate it to the end.
4. Verify that the synchronization is complete. To do this go to the "Synchronizations" tab and then check that there are no longer any elements waiting. If you still have pending items, click on "Debug Console".
  1. If you have black messages running out, it means that the synchronization goes well, you just have to wait
  2. If you have red messages, please send us a screen capture per ticket so that our teams can quickly return to you.
Once synchronized, you should receive the email.

5. If after all these steps, you still have not received your inventory:
  1. Verify the age:In your device settings, check that you have a minimum version of Android 10 or IOS 13 minimum (the latest output versions are recommended).
  2. Check the available memory:Go to the settings of your device, look for "Storage", and the "Available" line must be greater than 1 GB. If this number is lower (or expressed in Mega Bytes) delete photos and/or apps from your device to save a lot of space (it's about swimming). If you can't do it then your device is too old for us to help you. We invite you to change equipment for a more recent one.
6. You have followed the whole procedure not by step and you still do not receive your state of play after a few hours? So we invite you to open a ticket so that our service team can help you quickly, here is what we will do:
    1. We will check in our administration tool if the email has been sent from our servers or if it is being sent (in queue).
    2. We will then try to send you the state of play back to you from our ADMIN STARTLOC, provided that you have it one fully synchronized day, otherwise we will not be able to find it.
    3. If none of these alternatives gives a positive result, and if your equipment is resent with regular updates, we will report the necessary information to our developers.

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